Virtualis PA was founded in 2015 to support entrepreneurs, sole traders and small to medium sized businesses in the UK with their Telephone Answering, Transcription  and Concierge Services, giving them back time to concentrate on growing and developing their businesses.  

Our entrepreneurial Founder, Julie has much experience assisting CEO’s, Managing Directors and Management teams followed by valuable experience and skills gained in Entrepreneurship, Customer Service, Office Management, Human Resource Management, Recruitment and Business Management and Development.

 

Virtualis PA is service oriented and innovative with staff who are knowledgeable, well organised, efficient and highly skilled in the areas that matter most to our clients.  We move and evolve with ever changing times and are always on the lookout for the latest piece of software, apps, processes and systems that will help make us more efficient and skilled and at the same time keep pace with what is going on around us.

 

OUR INTENTION

 

Virtualis PA's intention is to offer the best possible Client journey by providing a highly organised, efficient, reliable, and relevant service to your business.  We pride ourselves on the fact that we can provide our clients with a first-class service experience every time. We know we do so because our clients tell us we do. We always put our clients first because what they say matters and they are a priority in our business. 

 

At Virtualis PA, we continue to expand and become more proficient at what we do, not only for the benefit of our clients but for the continuous professional development of our staff who are our solid foundation and our greatest asset.

 

OUR TEAM

 

Our team has a diverse skill set ranging from Customer Service to Secretarial to Administrative to turnkey management of Front of House and fully able to support the needs of scaling businesses.

OUR SERVICES  

Call Answering Service

We have a dedicated small team of virtual receptionists who use clever technology to handle your calls and are on hand to respond to your calls in your company name, with your company message.  We answer your calls as if we are in your office and part of your team.  We get to know and understand your customers' needs and provide a service to them, that is second to none.  We pride ourselves on adding value and providing great customer service, knowing that your customers will return time and time again.  

Why we are different

We are a real, live extension to your team and instrumental in providing the very best service to our customers, for your customers.  We ensure their experience of the quality of the call to your business, is our business.  Our service is first class and nothing short of what you would expect from your in-house team.  Our ability to serve your clients is first and foremost our priority.  Our virtual receptionists answer and transfer your calls, take messages, and focus on assisting your clients with the utmost professionalism, integrity, and enthusiasm that you would expect from your own highly trained colleagues.  Attitude is key to performance enrichment.  Our virtual receptionists have a great attitude which serves them well in managing the whole customer experience.

Pricing

Our call answering service is for a minimum of 200 minutes at a cost of £350.00 per month.  Please get in touch for more information on pricing and service. 

HERE’S WHAT YOU DO NEXT

 

Get in touch today to find out about how we can work together to get bigger and more improved results for your business, making better use of your time by outsourcing your calls to Virtualis Telephone Answering.   DO WHAT YOU DO BEST AND OUTSOURCE THE REST!

Founder of Virtualis PA speaking about Virtual Concepts at the PA Expo in November 16
PA Life  'Live Panel Discussion' at PA Expo, Liverpool in Nov 16